Terms of Service

(Regulations for the Provision of Services by Electronic Means)

Last updated: 4 January 2026

1. General Provisions

  1. These Terms of Service (“Terms”) set out the rules for using the website https://www.executivepsychotherapy.com (“Website”) and for booking and receiving services provided by electronic means.

  2. The service provider is Executive Psychotherapy, operated by SimpleCity Communications Robert Stupak,
    ul. Franciszka Klimczaka 8A/34, 02-797 Warsaw, Poland
    (“Provider”).

  3. The Website and services are intended exclusively for adults aged 18 years or older.

2. Types and Scope of Electronic Services

The Website enables in particular:

  • presentation of information about services and professional activities,

  • online booking of sessions via integrated or linked scheduling tools,

  • electronic communication (e-mail, telephone, messaging),

  • online payments via third-party payment providers,

  • publication of educational or informational content.

3. Technical Requirements

To use the Website and electronic services, the Client needs:

  • access to the Internet and a standard web browser,

  • an active e-mail address and/or telephone number,

  • for online sessions: a device with a stable internet connection, camera, and microphone.

4. Booking and Conclusion of Contract

  1. Booking of services (including initial consultations, psychotherapy sessions, non-psychotherapy services, supervision, or workshops) is made via the booking system available on the Website or via a linked external scheduling tool.

  2. A contract for services is concluded when the booking is confirmed by the Provider and, where applicable, payment is completed.

  3. The contract for services is concluded in oral form by scheduling and attending the first session, in accordance with these Terms.

  4. Prices displayed during booking are gross prices and apply at the time of booking.

  5. Depending on the nature of the booked service, services provided via the Website may constitute either psychotherapy services or non-psychotherapy services, as defined in the Privacy Policy. The applicable service category is determined at the time of booking or during the initial consultative session, and the Client will be informed accordingly.

  6. Executive Psychotherapy is a form of individual psychotherapy provided to people in positions of leadership or senior responsibility.

    Executive Psychotherapy is conducted under a single-client therapeutic contract. The client is the individual person participating in the sessions.

    Organisational, professional, or systemic contexts may be explored as part of the client’s lived experience but are not objects of intervention. The Provider does not offer organisational consulting, advisory, coaching, or systemic intervention services within Executive Psychotherapy unless expressly agreed under a separate contract.

5. Payments

  1. Payments are processed via third-party payment providers (e.g. Stripe, PayPal) in accordance with their own terms and policies.

  2. The Provider does not store full payment card details.

  3. Confirmation of payment constitutes confirmation of the concluded contract for the booked service.

  4. Where indicated in the service description, the fee for an initial consultation may be credited toward the first session.

  5. The fee applicable to a Client is agreed at the start of the collaboration. Any future fee changes will be communicated in advance and will apply only to future sessions. Fee changes do not apply retroactively.

  6. Payment of fees by an employer or other third party does not create sponsorship, dual accountability, reporting obligations, or organisational mandate. The Provider remains accountable solely to the individual Client.

6. Cancellations, Lateness, and Absences

  1. Sessions may be cancelled or rescheduled free of charge up to one (1) business day before the scheduled time, using the cancellation link provided in the booking confirmation or by contacting the Provider.

  2. Cancellations made with less than one business day’s notice, or failure to attend a scheduled session, result in a charge of 100% of the session fee.

  3. Late arrival does not extend the duration of the session. The session remains payable in full.

7. Right of Withdrawal (Distance Contracts)

  1. In accordance with applicable consumer protection laws, the Client has the right to withdraw from a distance contract within 14 calendar days of its conclusion, without giving a reason.

  2. If the Client expressly requests that the service begin within the 14-day withdrawal period and the service is fully performed, the right of withdrawal expires upon completion of the service.

  3. For services scheduled for a specific date (e.g. workshops), the cancellation conditions specified in the service description apply.

8. Complaints

  1. Complaints concerning the provision of electronic services or billing may be submitted by e-mail to:
    contact@executivepsychotherapy.com

  2. Complaints will be reviewed and responded to within 14 days of receipt.

9. Liability and Disclaimers

  1. Information provided on the Website is for general informational purposes and does not replace individual professional assessment.

  2. The Provider shall not be liable for temporary unavailability of the Website caused by technical reasons beyond reasonable control.

10. Confidentiality

  1. Sessions are subject to strict confidentiality, with the following limited exceptions:

    1. Elements of the therapeutic work may be discussed within professional supervision. Supervision is a standard component of psychotherapeutic practice and serves to ensure the highest quality of work with clients. Supervisory discussions are conducted with respect for client anonymity. The supervisor is bound by the same confidentiality and ethical obligations.

    2. Confidentiality may be limited where disclosure is required by applicable law.

11. Professional Boundaries and Emergency Situations

  1. Services provided via the Website do not constitute emergency, crisis, or acute psychiatric care.

  2. The Provider does not offer emergency intervention, on-call availability, or crisis response services. In situations involving immediate risk to life or health, the Client should contact local emergency services immediately (e.g. 112 in the EU) or appropriate crisis support services.

  3. Psychotherapy services are provided within clearly defined professional boundaries, including agreed session times, formats, and communication channels. Contact outside scheduled sessions is limited to organisational matters unless expressly agreed otherwise.

  4. Psychotherapy requires the Client’s active participation and informed consent. By booking and attending psychotherapy services, the Client confirms understanding of the nature, scope, and limitations of psychotherapy, including that specific outcomes cannot be guaranteed.

  5. The Provider does not intervene in, advise on, or act upon the Client’s organisation, business decisions, governance structures, or management processes. Responsibility for all personal, professional, and organisational decisions remains with the Client.

  6. Non-psychotherapy services do not involve diagnosis, treatment of mental disorders, or crisis intervention and do not establish a psychotherapeutic relationship.

12. Personal Data and Cookies

Personal data processing and the use of cookies in connection with the Website and services are governed by the Privacy Policy and Cookie Policy available on the Website.

13. Governing Law and Jurisdiction

  1. These Terms are governed by the laws of Poland.

  2. Any disputes arising from these Terms shall be resolved by the competent common courts in Poland.

14. Amendments to the Terms

  1. The Provider reserves the right to amend these Terms for legal or organisational reasons.

  2. Amendments apply to contracts concluded after the updated Terms are published on the Website.

This document forms part of the contractual framework governing services provided via executivepsychotherapy.com.